Posts Tagged ‘Real Madrid’

Cab drivers, the heart of every nation

Sunday, September 23rd, 2012

It is midnight in Mumbai and my cab driver knows two English words. He points to the huge traffic jam around the hotel caused by the festival and says: “shortcut”. I nod my head appreciatively, hoping he can get me to make my 3 am flight back to the US. As we dodge crowds of young children wandering in the shanties, he utters his second word: “tip”. Raised eyebrows tell me we’re now negotiating. For 20%, he gets me to the airport in less than an hour and I make my flight comfortably. This “tip for shortcut” value proposition is as concise as they come. Cabbies are the best small business owners.
It’s the second half of July in Paris. Traffic is slow, a surprise given that many French people are already on vacation. The problem is painters and plumbers, my Rumanian-born cab driver tells me. “They want to go on vacation in August, and in order to generate cash, they start three or four jobs they will finish in the fall, which allows them to collect multiple down-payments before leaving.” As we’re bobbing and weaving through traffic, he points to numerous double-parked vans clogging traffic. Cabbies are the best traffic analysts.
My London taxi driver hears me speak French on the phone. He asks me if I know the Armenian-born singer Charles Aznavour. As I tell him I do, he starts playing Aznavour’s song entitled “Ils Sont Tombés” (They Have Fallen), a stirring description of the Armenians uprising against Turks in the early 20th century. He’s not Armenian himself, but he has tears in his eyes as he barrels down the M4 to Heathrow. Cabbies are the conscience of mankind.
I am in Spain. Real Madrid is playing Manchester City at home tonight in the first game of the Champions League. We don’t have any language in common, yet we can communicate on whether Ronaldo is really sad (he thinks he’s a big baby), whether David Villa the Spaniard should be considered a traitor for playing for Manchester City (he thinks it’s OK because soccer is a global business), and whether Spain should dump the Euro (his position is no because Real Madrid could no longer attract big worldwide stars like Ronaldo, even though he’s a big baby). Cabbies are the best soccer economists.
As I head back home in Boston, my limo driver is Moroccan. He’s got opinions about everything, Obama vs. Romney, the Arab Spring, and the movie that is igniting protests all over the Middle East. “The problem is that there’s not enough American Muslim leadership to act as intermediary between the fanatics and the grassroots Muslim people”, he tells me, talking like a Harvard PhD. “Look how different this is from France or Germany where local imams in those two countries help tamper everything.” He dreams of playing a role like that someday. Cabbies are the best politicians.

The power of fan democracy

Sunday, July 26th, 2009


The true test of a man’s allegiance is when he watches a soccer game opposing his country of birth (France in my case) to his country of adoption (the US). The pragmatist in me knows France is more likely to win because of its gloried soccer history. But my heart as an educator goes to the US because I love coaching kids around Boston soccer fields on week-ends on the use of the offside trap or other arcane details of the beautiful game. In the end, none of my France vs. US dilemma matters, though. I just wish I were Spanish.

Spanish soccer rules the world. FC Barcelona just won the (European) Champions League in May. The Spanish national soccer team claimed the European championship last year. The squad just went through 35 undefeated games (the US, of all nations, beat them at the Confederation Cup in South Africa last month), and is a favorite for the World Cup next year. The gravitational pull of Spanish soccer toward talent is exemplified by the recent transfer of Christiano Ronaldo, the Portuguese star, from Manchester United to Real Madrid for $ 130 million, and the signing-up of Brazilian star Kaka from AC Milan by the same Real Madrid for a paltry $ 92 million. Of course, the old rivalry between Barcelona and Madrid is partly responsible for the financial madness (think Yankees vs. Red Sox, with a dictatorship thrown in at some point). But the secret weapon of Spanish football (to call it by its real name) is in the way Spanish clubs engage their fans. More specifically, it lies in the participative governance the leading Spanish clubs have established.

FC Barcelona, for example, is run as a member-share club with over 150,000 members. The fan-elected Board of Directors meets regularly with the Social Commission and Supporters Clubs Advisory Council (34 delegates from various Supporter’s Clubs) to propagate the club’s history and social commitments. FC Barcelona has a deep relationship of the club with the Catalan region (this is also why they have no logos on their jerseys). It is not allowed to be sold. The motto is “more than a club”. Real Madrid has a similar governance structure, with periodic challenges mounted by fans toward management. This transparency of governance is what produces fan engagement which, in turn, fosters success on the pitch.

The Anglo-Saxon model of US and UK sports clubs relies on private ownership by rich people. It turns out these people know how to spend money, but are less adept at engaging fans (why would they share their toy?). They generally have a product-centric view of sport where the star is the product (think Kobe Brian in basketball or Derek Jeeter in Baseball), and the experience of the fan secondary. The productization of the NBA, for example, is unmistakable, with the tight control it exerts on its brand, logo, and merchandising (you rapidly get sued if you interfere with any of them). This is a last century view of marketing. Sports management should be about kids trying to emulate their favorite players and becoming involved, not about packaging stars for consumption at the All-Star game. Finding a way to involve fans will be the major challenge facing sports leagues in these trying times. The future of sports management lies in co-creation with fans.

There are a few enlightened exceptions to this general failure to engage fans in the US, such as the community-owned Greenbay Packers in football (that “other” football). There are emerging signs in the UK of a move toward co-creation-friendly forms of governance, such as the fan-based initiative proposing an alternative structure for Liverpool FC.

There is even an entirely co-created club in the English minor league (Ebbsfleet). But by and large, UK fans get to sing, while Spanish fans get to vote.

O.K., I’ve got to go now. My kid’s soccer team is playing this afternoon and the coach doesn’t give him enough playing time. It’s time to vote the bum out of office.